Last Updated: June 2025
Welcome to Luciani Tourist Service Company (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our website, or interact with us.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Passport details (for tour bookings)
- Payment information (credit card details, billing address)
- Travel preferences and itinerary details
Non-Personal Information
- Browser type and version
- IP address
- Pages visited on our website
- Cookies and tracking data
2. How We Use Your Information
We use your information for the following purposes:
- To process bookings and provide tourist services in Indonesia (Bali, Lombok, Yogyakarta, etc.).
- To communicate with you regarding reservations, updates, and customer support.
- To improve our services and website experience.
- To comply with legal and regulatory requirements.
- For marketing purposes (with your consent).
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service Providers: Hotels, airlines, transport companies, and tour guides in Indonesia to fulfill bookings.
- Legal Authorities: If required by law (e.g., immigration, customs, or law enforcement).
- Business Partners: Third-party vendors assisting in payment processing or analytics.
4. Data Security
We implement security measures to protect your data, including encryption and secure servers. However, no method is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Withdraw consent (where applicable).
- Request data portability.
To exercise these rights, contact us at contact@lucianitouristservice.com.
6. Cookies & Tracking Technologies
We use cookies to enhance user experience. You can disable cookies in your browser settings, but some website features may not function properly.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., hotels, airlines). We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Luciani Tourist Service Company
Address: Mangun Harjo RT 005 RW 001 Mangun Harjo, Purwodadi, Musi Rawas, Sumatera selatan 31668
Email: contact@lucianitouristservice.com
Thank you for trusting Luciani Tourist Service Company with your travel plans!